Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how Star Kimya Ve Gıda San. Paz. Ltd. Şti., operating www.sabunyapimi.com (“SabunYapimi.com”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit our website, create an account, place an order or contact us.

We process personal data in accordance with Türkiye’s Personal Data Protection Law No. 6698 (“KVKK”) and other applicable laws.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Identity and contact information: Your name, surname, email address, telephone number, billing address and delivery address.

  • Account information: Your username, account preferences and information needed to manage your account.

  • Order and transaction information: Products purchased, order history, invoices, delivery details, returns and customer service records.

  • Payment-related information: Information needed to confirm and administer a payment or refund. Payment card transactions are handled through the payment services used at checkout.

  • Information you provide to us: Messages, enquiries, reviews and any details you choose to include when contacting us.

  • Technical information: IP address, browser and device information, website activity and information collected through cookies or similar technologies.

Please do not include sensitive personal information in a message to us unless it is necessary for your request.

2. How We Collect Information

We collect information directly from you when you create an account, place an order, complete a form or contact us. We also receive information generated through your use of the website and, where necessary, from payment, delivery and other service providers involved in fulfilling your order.

3. Why We Use Your Information

We use personal information to:

  • Process payments, fulfil orders and deliver products.

  • Create and manage customer accounts.

  • Issue invoices and maintain legally required business records.

  • Handle returns, refunds, enquiries and customer support requests.

  • Maintain the security and functionality of our website.

  • Understand website use and improve our services, where permitted.

  • Send promotional messages if you have given the required permission.

The legal basis depends on the activity. For example, processing may be necessary to perform a sales contract, comply with a legal obligation, establish or protect a legal right, or pursue a legitimate interest that does not override your fundamental rights and freedoms. Where the law requires your explicit consent, including for certain marketing activities or cookies, we will seek it separately. You may withdraw consent in accordance with applicable law.

4. Cookies

Our website uses cookies and similar technologies. Cookies that are necessary for functions such as shopping cart operation, account access and website security may be used to provide the service you request.

Analytics, advertising or other non-essential cookies may be used only where an appropriate legal basis exists. Where explicit consent is required, these cookies should remain disabled until you choose to accept them. You can manage available choices through the website’s cookie controls and can also delete or block cookies in your browser settings. Blocking necessary cookies may affect how the website works.

5. When We Share Information

We share personal information only when needed for the purposes described in this policy. Recipients may include:

  • Payment service providers that process transactions.

  • Courier and logistics companies that deliver orders.

  • Website hosting, technical support and other service providers that help operate our business.

  • Professional advisers or public authorities where disclosure is required or permitted by law.

For example, a courier needs the relevant name, contact and address details to deliver an order. We do not sell customer contact information to third parties.

6. Transfers Outside Türkiye

Some service providers or technical systems may process information outside Türkiye. If a transfer outside Türkiye takes place, we will apply the requirements of the KVKK and other applicable data protection rules, including any required transfer safeguards or consent.

7. How Long We Keep Information

We keep personal information only for as long as necessary for the purpose for which it was collected and for any applicable legal, accounting or dispute-resolution requirements. Retention periods may differ for order records, invoices, account details, support messages and cookie data.

When information is no longer required, we delete, destroy or anonymise it in accordance with applicable law.

8. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration and misuse. Access to personal information is limited to people and service providers who need it for their work. No method of transmitting or storing information online is completely secure.

9. Your Rights

Under Article 11 of the KVKK, you may have the right to learn whether your personal data is processed, request information about its processing, learn its purpose and the recipients to whom it has been transferred, request correction of inaccurate information, and request deletion or destruction where the legal conditions are met. You may also have other rights provided by Article 11.

To make a request concerning your personal data, email info@sabunyapimi.com. We may ask for information needed to verify your identity before responding. You can also withdraw a marketing permission by using the unsubscribe option in a message, where available, or by contacting us.

10. Third-Party Websites

Our website may contain links to websites operated by other organisations. Their privacy practices are governed by their own policies. We recommend reviewing those policies before providing personal information to them.

11. Changes to This Policy

We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be published on this page with its updated date.

12. Contact

For questions about this Privacy Policy or the processing of your personal data, contact:

Star Kimya Ve Gıda San. Paz. Ltd. Şti.
Website: www.sabunyapimi.com
Email: info@sabunyapimi.com
Address: İvedik OSB, 1469. Cadde No: 5, Yenimahalle, Ankara, Türkiye