soap making logo

Star Chem Ltd Sti

İvoksan 1469. Sok No 5 Ostim Yenimahalle ANKARA

info@sabunyapimi.com

Tel: (312) 395-51 11

Whatsapp: +90532 059 15 71

Frequently Asked Questions

Do you ship internationally?

We can ship natural liquid and bar soaps, soap-making equipment, and kits to eligible countries. Availability may vary by product and destination. Contact us with your country to check shipping options.

Can liquid soap be shipped to every country?

Shipping liquid products depends on the destination country’s rules and the carrier’s requirements. We can check the available options for your order.

How are international shipping costs and delivery times calculated?

They depend on the destination, package weight, product type, and shipping method. We will provide the cost and estimated delivery time for your order.

Will I have to pay customs duties or import fees?

Your country may charge customs duties, taxes, or handling fees. These charges vary by destination and may be collected separately from the shipping cost.

What is included in a soap-making kit?

Kit contents vary. Check the product page for a list of included ingredients and equipment before ordering.

Which soap-making method is each piece of equipment suitable for?

The intended use is listed in the product description. If you are buying supplies for cold process, hot process, liquid soap, or melt-and-pour soap and are unsure what to choose, contact us.

How do I access a PDF or e-book after purchase?

The delivery method, file format, and access details are stated on the digital product page. Please review them before purchasing.

Can I use a purchased soap formula for commercial production?

Usage rights may vary by formula. If you plan to use one commercially, review the license terms on its product page or contact us before purchasing.

How can I request a return or get help with an order?

Contact us with your order number. We will review your request based on the product type, destination country, and applicable sales terms.